What is the purpose of customer success ?
- what is the purpose of customer success?
How important is customer success?
What is the difference between customer success and customer support?
What is the purpose of customer success
Why is customer success important?!
Sales used to be the primary driver of the business.
Marketing was the second engine of business.
The emergence of a third brake mechanism for customer growth and success!
Explore the difference between customer success and customer support:
1. Description of Duties:
3. Signs of success:
4. Financial responsibility:
The support department is cost-oriented, focusing on efficiency and cost reduction. On the other hand, the customer success department is revenue-driven and focuses on growth opportunities.